Usability Testing With Citizens Ages 55+

As I referenced in my earlier post, I’ve been interested in working on usability testing with seniors on the Boston Public Library website.

Last summer I developed a questionnaire for seniors that asked them about their internet habits. We sent a link to this survey out though Age Strong in Boston, an organization dedicated to improving the life of Boston’s citizens 55 years or older. We used our social media accounts and a local church e-newsletter to promote the survey as well. We also included paper surveys at various library programs that were frequented by seniors, so that we could get respondents who may not feel comfortable taking a survey online.

In the survey we asked if people would be willing to participate in an in-person usability test session at our Central Library in Copley Square. Those who participated would get a $20 gift card. We got over 90 overall survey responses, and approximately 40 said they were interested in participating in the in-person session. Of those 40, we invited 16 to come in person.

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Update: January 2020

So it’s been quite a while since I last posted, and all I can say about that is that 2019 was an unexpectedly busy year. I presented at a conference, BiblioCon 2019, and I’ve uploaded that presentation to this site. This presentation is called ” Low-Cost Usability Testing.” The presentation basically covers how you can improvise usability testing for your website without spending any additional money, and still get meaningful results.

You can check it out, and other presentations I’ve worked on here.

I also blog for my job, but on very different topics. To be honest, a lot of my energy is going into that nowadays. If you’re ever curious about what those posts look like, you can see them all here

That’s it for now, but I’m hoping to write up more about the presentation, and some research I’m working on this year.

What I’m Working On/Reading: July 2019

It’s been a while since I posted, but this is the first time I’ve had some free time to sit down and think about things I want to say or share.

When I did usability testing for the redesign of the Boston Public Library website last year, we found that seniors had the most difficulty using the new website. At the time, we didn’t have time to explore much into it. We made the edits we needed based on their feedback, but I wanted to revisit this. Seniors tend to be the demographic group with the most difficulty with technology, and changes. However, they’re also a significant part of the population. I want to make sure as we look forward, we aren’t leaving them behind. Now, we finally have the time to work on this project, so here are a few things I’m reading as I think about how I want to approach this.

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My Thoughts on Computers in Libraries 2019

Hi all,

I attended Computers in Libraries this year, for the first time ever, which was exciting for me. Here I’m going to summarize and share the key information I got from each session I attended. You can see all available presentation slides for the presentations here.

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Blog Post Best Practices: A Literature Review

Image of a blank blog post in WordPress
Welcome back everyone, and happy new year! I took a break from writing posts during the holidays, as things just got too busy for me. This month’s post was inspired by a conversation with a friend. My friend was looking for guidelines on writing blog posts. She knew I had created guidelines for the blogs we have at the Boston Public Library, but she had trouble finding articles online with this information. The trouble is that most of the information I used, I gathered from sources about writing for the web. So, when she searched for blog guidelines, she didn’t find what I used.
The purpose of this post is to aggregate information on how to write blog posts, as an informal literature review. I will also include my own suggestions in here as well. I’ve broken things down by category, and included these three broad categories: Word Count, Readability, and Accessibility.

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