This post is about doing usability testing on a website for a public library, without a budget for usability testing, or any extra software beyond a simple survey tool and Google Analytics.
So, to start at the beginning, my team completely overhauled our old library website design, and for good reason(s):
- It looked very outdated, because it was basically a lightly modified version of the website we created in the early 2000s.
a. It was all static HTML pages for the most part.
2. The design wasn’t responsive, making it a headache for patrons on mobile or tablet devices, and for staff members trying to help users on mobile or tablet devices.
3. Certain parts of the website were not accessibility compliant.
Those are the biggest reasons for the switch, but as you can imagine, there were a lot of reasons to do it.
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